Shipping FAQs

Shiels makes online jewellery shopping a pleasure by shipping virtually to any address in the world. You'll find all your answers to frequently asked questions relating to shipping, right here.

If you'd like to chat with someone on our team, please send an enquiry on the contact us form or call us on 1800-SHIELS (1800-744-357).

Our office is open 9am 4:30pm (Adelaide, SA time) Monday Friday, except for public holidays. Our support team will work to follow up with you as soon as possible. Thank you in advance for your patience.

For help with refunds or exchanges, please visit our returns page.