Terms & Conditions

Current Offers

Terms and conditions for current sales are available HERE

VIP Offers, terms and conditions can be found HERE

Website Terms and Conditions

Please read these terms and conditions (the 'Terms and Conditions') carefully. By using this site, you agree to be bound by these terms and conditions. These Terms and Conditions govern your use of, and any purchase from, the Shiels' site, and constitute an agreement between you and Shiels. Shiels reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications.

If you have any questions, please do not hesitate to contact one of our Diamond and Jewellery Consultants using our Contact us form.

The ticketed price does not imply that the item has been sold at this price; it is Shiels regular ticketed price for the item when it is not on sale prior to any negotiated discounts. Few or no sales may have occurred at the ticketed price prior to promotion. All sale prices apply while stocks last or until current campaign finishes and is not valid with any other offer. Some items may be temporarily unavailable due to circumstances beyond our control. Not all stock is available at all stores. Prices correct at time of publishing in catalogue and online, we reserve the right to change prices without prior knowledge notice due to exchange rate fluctuations. We apologize for any inconvenience this may cause. RRP (Recommended Retail Price) is a price suggested by the manufacturer of the product. Standard ring sizes are available in sizes M and Q. Any other size will be resized from these at an additional cost unless stated otherwise.

We do not negotiate prices on our products and all our prices are final. We make every attempt to ensure that our online catalogue is as accurate and complete as possible. In the rare or unlikely event of a pricing error in the price displayed online, the company can cancel orders and refund customers' payment, using the same method as original payment because of the pricing errors (or for any reason). In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs colour and size often vary slightly. Shiels states that carat total weight in all purchases may vary 0.05 carats from stated weight. We use the most accurate scales available for gemstone and pearl measurements, a tolerance of 0.25mm is allowed. For diamond jewellery set with multiple diamonds, we provide the minimum total carat weight for the piece. Colour and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated in most cases.  

All pendants are shown on display chains which are not included in the price unless stated.

Our online offers can differ from those in-store both in terms of the products being different as well as pricing on the same products being different on occasion. We will offer some items for sale solely online and alternatively some items will only be offered in store.

These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of South Australia, applicable to agreements made and to be entirely performed within the State of South Australia. You agree that Shiels may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.

Mobile Terms of Service

Shiels Jewellers 

Last updated: July 27, 2023 

The Shiels Jewellers mobile message service (the "Service") is operated by Shiels Jewellers (“Shiels Jewellers”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. 

By consenting to Shiels Jewellers’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Shiels Jewellers through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). 

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Shiels Jewellers. Your participation in this program is completely voluntary. 

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. 

You may opt-out of the Service at any time. Text the single keyword command STOP to Shiels or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Shiels Jewellers mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. 

For Service support or assistance, text HELP to Shiels or email 
shielsmarketing@shiels.com.au 

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages. 

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. 

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. 

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice. 

Information Collection & Use

We may collect anonymous information about your visit to our website, including the pages you view, the links you click, and other actions you take while navigating our site. This information is collected through the use of cookies and other tracking technologies and is used to analyze website traffic, improve our site's functionality, and enhance your overall browsing experience.

Termination

Notwithstanding any of these Terms and Conditions, Shiels reserves the right, without notice and in its sole discretion, to terminate your use of this site, and to block or prevent future your access to and use of the Site .

Warranty Statement - 12 Month Guarantee

All jewellery comes with an exclusive 12-month guarantee on quality and workmanship. If you are not completely satisfied with the quality or workmanship of any item we will refund, exchange or repair your purchase at our discretion. Damage resulting from the unfair treatment of jewellery is not covered by this guarantee. Products altered, tempered or repaired by a third party other than Shiels voids this warranty.

Watch Warranty Statement

Shiels Jewellers is an Authorised Retailer for all the brands and products we sell. All our products are sourced directly from the Licensed Manufacturer or Authorised Distributor. All products sold by Shiels are guaranteed to be genuine, brand new, in original condition and delivered with original packaging, warranty cards and instruction manuals where applicable. In the unlikely event that you experience a problem with your watch after receiving it from us, Shiels will assist in claiming the warranty to resolve the issue.

Watch Warranties Don’t Cover Damage

Watch warranties protect against “manufacturer defects”.

Please refer to the manufacturer’s warranty for details on what is not covered.

If a watch has been tampered with, modified, or repaired by a third party will consider the manufacturer will consider the warranty voided.

Lifetime Diamond Guarantee

In addition to our 12-month guarantee, diamond jewellery comes with an exclusive lifetime guarantee from date of purchase. Micro, invisible and pave set jewellery is prone to having diamonds dislodged due to the nature of the fine setting with little gold separating the diamonds in order to maximise the brilliance of the piece. We, therefore, offer a lifetime guarantee with all of these pieces whereby we will replace any micro-set diamonds that may have become dislodged providing the jewellery had not been mistreated.

Shiels will provide a remedy to any major or minor faults assessed. This remedy is in the form of a repair, exchange or refund as per Australia Consumer Law (ACL). Please contact us via our contact us page if you have any issues. 

Diamond Guarantee

Our EGL, GIA, HRD and IGI certificates are recognized around the globe for their integrity, defining industry standards in evaluation and appraisal. Nevertheless, even these institutions vary sometimes when grading the same diamond because The best grading available to date has not yet been proven to be an exact science. These diamond grading laboratories maintain a worldwide presence in the major diamond trading centres, cooperates with leading organizations including the World Federation of Diamond Bourses and run extensive educational programs as part of their dedication to standardize all grading's and raising the level of professionalism in the field. We therefore refuse to be drawn into having to defend any certificates that we supply with any of our diamond jewellery should they be at odds with a local jeweller or any other grading laboratory. We will however be happy to defend the fact that all our diamond jewellery represents excellent value for mone.

Gift Cards

Treat this Gift Card as cash. Damaged, lost or stolen Gift Cards will not be replaced or refunded (not applicable to digital gift cards). Not to be used for the payment of credit or store accounts. Not redeemable for cash and cannot be exchanged. To be used for the purchase of goods and services at Shiels stores around Australia and online at www.shiels.com.au. Please note this card will take 24 hours to be fully activated. This card will expire 36 months from the date of issue. Following expiry any unused amount will not be refunded. Purchases exceeding the card balance require the difference to be paid by an alternative payment method at the discretion of the participating store. Gift cards are not reloadable.

Online Purchases Return Policy

You may return any piece of jewellery or watch that has not been worn, scratched, damaged, made to order or altered in anyway (including resizing) within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please note that our 30 day returns policy applies only to online purchases. We do not cover the loss of an item. If you believe you have received a faulty item please contact us immediately at service@shiels.com.au to rectify the situation before a loss occurs.

30 Day Returns Policy on Smart Watches / Electronics

Items returned for change of mind must be returned in the same condition in which you received the item. Original shipping fees for change of mind returns are not refunded.

Items must be received within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item provided you comply with the conditions below .

Conditions applying to Change of Mind Returns   

• All items must not be damaged, missing parts or in unsellable condition because of customer negligence, misuse, or tampering.
• All items must not have been resized, damaged, connected or locked to a mobile phone/devise or otherwise altered after delivery.
• All packaging and documentation (e.g., boxes, manuals, warranty cards, chargers, certificates of authenticity etc.) must be included with the item being returned for change of mind.  

It is not required to accept change of mind returns on items outside the specified return window or items that do not comply with the Change of Mind Returns policy.

This Change of Mind Return Policy does not affect your rights under the Australian Consumer Law you may have in respect of faulty items.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

If Australia post is not successful in locating your parcel to complete delivery or are unable to return back to sender, no compensation is payable for loss or damage by Shiels Jewellers.

While we take missing/lost parcels seriously, Shiels are not held liable for parcels that do not arrive to their final destination. If you claim that an order was not received but there is a signature obtained, we will open an investigation with Australia post, please note that orders not received are a case by case scenario and will need to be thoroughly investigated.

Please note this can take up to 10 business days and additional information may be requested to further help the investigation process.

In the rare event that you have not received your order please contact us.

Visit our Shipping FAQs here.

Orders Placed Outside Australia

With regard to orders placed from outside Australia there might be destination taxes. These taxes are the responsibility of the buyer of the product. When you purchase a product from Shiels you only pay for the product (less Taxes in Australia) and shipping charges from Australia. There may be additional charges once product has left Australia.

ANIA HAIE

Only available in South Australia (Elizabeth, Munno Parra), Western Australia (Galleria and Joondalup)

Disney Couture Collective

Only available in South Australia (West Lakes, Regent Arcade, Mt. Barker, Tea Tree Plaza, Myer Centre, Castle Plaza), Western Australia (Mirrabooka, Carillon), Queensland (Carindale, Sunshine Plaza)

Federal Button and Coin Battery Legislation 

Warning - some of these products contain a button or coin battery. If swallowed or placed inside any part of the body, the battery can cause severe or fatal injuries within 2 hours or less. Button and coin batteries are hazardous. Keep batteries out of reach of children. If you think the battery may have been swallowed or placed inside any part of the body, seek immediate medical attention. Contact the Australian Poisons Information Centre immediately on 13 11 26 for 24/7, expert advice. 

50 Months Interest-Free

CONDITIONS: Approved customers only. Monthly payments must be made during the promotional period. Interest and payments are payable after the interest free period expires. Paying only the minimal monthly payment will not pay out the purchase before the end of the plan. A $99 annual fee for Gem Visa applies. At the end of the plan, interest will be charged at 24.99%. This notice is given under the Gem Visa Conditions of Use (as applicable) which specify all other conditions for this offer. Also available to GE CreditLine, GO MasterCard and Buyer's Edge customers. Other conditions, fees and charges apply; see relevant product websites for details. Credit is provided by Latitude Finance Australia (ABN 42 008 583 588) Australian Credit Licence number 392145.

Special Online Purchase Offer - $25 Off

Voucher is valid for 6 months from the date of issue. Voucher can be redeemed at any Shiels store or online. This voucher is not redeemable for cash and cannot be used to purchase other gift vouchers. May be redeemed once either online or instore and must be used in one transaction. Voucher may not be used with any other voucher. Voucher must be surrendered to store upon redemption. Not valid on repairs, insurance purchases or existing laybys. Can only be used on new purchases. Shiels reserves the right to discredit this voucher if used outside these conditions. Shiels is not liable for stolen or lost vouchers. This voucher cannot be refunded or reissued.

Competitions

Who May Enter

• The Competition is open to Australian residents only.

Leave us a Review and stand a chance to win $100 

Terms of Entry

• Competition entries can be made through the product page.

• Entries received outside the Competition period will not be eligible or accepted.

• Entries that are incomplete, illegible or indecipherable will not be valid and will be deemed void.

• Shiels takes no responsibility for entries that are lost, stolen, illegible, misdirected or damaged however caused.

• Submitting an entry constitutes acceptance of these terms and conditions.

• Multiple entries to this competition are accepted by reviewing multiple products. One entry per product review will be accepted. Reviewing the same product multiple times, will not count as multiple entries and the original entry will be accepted.

Shiels reserves the right to change/ withdraw the competition details at its discretion without prior intimation.

Prize

• Each month. entrants will have the chance to win one $100 gift card (either an online e-voucher or physical retail store gift card)

• The prize awarded by the Promoter is non-transferable and cannot be exchanged for any valuable consideration, in particular for money. Any attempt to sell the prize or attempt to exchange the prize for valuable consideration will result in the cancellation of the prize. The Promoter has the sole and absolute discretion to decide such matters.

• Shiels reserves the right to withdraw or change the Terms of the competition at its own discretion without prior intimation.

• Each month. entrants will have the chance to win one $100 gift card (either an online e-voucher or physical retail store gift card)

The prize awarded by the Promoter is non-transferable and cannot be exchanged for any valuable consideration, in particular for money. Any attempt to sell the prize or attempt to exchange the prize for valuable consideration will result in the cancellation of the prize. The Promoter has the sole and absolute discretion to decide such matters.

Shiels reserves the right to withdraw or change the Terms of the competition at its own discretion without prior intimation.